Frequently Asked Questions
If you can not find answer to your question in our FAQ, you can always contact us or email us. We will answer you shortly!
FAQ
Orders are typically activated within 2 to 20 minutes. If your service is not activated within this time, please open a ticket.
Invoices can be paid online through your client account using any of the accepted payment methods.
You can cancel any service from your client dashboard by selecting the service and clicking the cancel button. You can also contact support for assistance.
Note: Canceling a service does not automatically qualify for a refund.
Yes, you can request a payment extension by contacting Sales support before your due date.
Yes, all our hosting plans include the latest version of cPanel, allowing you to manage your website, databases, emails, and more.
No, adult content is strictly prohibited on our hosting
Yes, but only in DMCA-ignored locations, which can be selected at checkout.
Yes, for partial payments or specific service payments, you can either cancel the service that you don't wish to renew or contact our Sales department to modify your invoice.
You can view and download invoices anytime from your client account. We maintain full transparency—there are no hidden fees.
Yes, we provide Terminal access in shared hosting. Please check the plan details to select the plan that supports this feature.
In every case, depending on your needs, we can recommend an upgrade to the next hosting package.
In order to purchase additional resources, you will have to contact the sales department.
Yes, refunds are available but subject to our Refund Policy.
Our hosting services include state-of-the-art security measures, such as firewalls, DDoS protection, and SSL certificates. We conduct regular security audits to ensure your website's safety.
To change your hosting package, simply you can do that from your dashboard, from upgrade/downgrade section, or contact our sales department. We will guide you through the process based on your current usage and needs.
The number of email accounts you can create depends on the hosting package you choose. For specific limits, please refer to your hosting package details or contact support.
Yes, our hosting plans support multiple domains, depending on your plan’s limitations.
You can monitor your bandwidth usage, disk space, and other resource utilization in real-time via your client dashboard.
We provide automated daily backups for all hosting plans, ensuring that your data is regularly backed up. You can also create manual backups through the hosting control panel by Jetbackup software
Our hosting control panel includes traffic monitoring tools that provide detailed analytics on website visits, page views, and bandwidth usage, anyway, our hosting packages is unlimited bandwidth.
Yes, our hosting plans support the installation of numerous third-party web applications with one-click installers available in the control panel via Softaculous plugin
We offer discounts for customers who choose to pay their hosting fees on an annual basis. Please contact our sales team for more information on our discount rates.
You will receive login credentials via email after setup. You can access cPanel through a web browser or log in directly from your dashboard.
If you exceed resource limits, your website may experience performance issues.
You can upgrade to a higher plan directly from your dashboard.
Yes, we provide SitePad, an easy-to-use website builder included in all hosting plans.
Email forwarding can be set up in the hosting control panel under the email management section. You can forward emails to another email address of your choice.
Yes, you can use the built-in Softaculous or similar application installer in cPanel to auto-install WordPress, along with a variety of other CMS platforms, with just a few clicks.
Within cPanel, you can implement security measures such as SSL certificates, automatic updates, and plugins for security enhancement. Additionally, we recommend strong passwords and regular backups.
Yes, our cPanel hosting supports multiple PHP versions. You can select your preferred PHP version for optimal WordPress performance through the cPanel PHP version manager, we support 5.2 to 8.3
Absolutely. You can access and edit your WordPress site files directly using the File Manager in your cPanel or connect via FTP.
You can use the Backup Wizard in cPanel to manually backup your WordPress site or set up automatic backups with plugins like Jetbackup or through the cPanel interface.
cPanel provides the phpMyAdmin tool, allowing you to manage MySQL databases associated with your WordPress site. You can perform operations like export, import, and optimize databases.
Yes, you can utilize tools such as Cloudflare CDN integration, caching plugins, and optimize your website files through cPanel for improved WordPress performance.
Yes, we offer free website migration services, and our team will assist in transferring your site to our platform.
Yes, you can set up a staging environment for your WordPress site using subdomains or addon domains in cPanel, allowing you to test changes before going live.
cPanel is a web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a website. It is widely used due to its user-friendly interface and robust feature set.
To create a new email account, log into cPanel, navigate to the "Email" section, and click on "Email Accounts." From there, you can create a new email address and manage existing ones.
Yes, cPanel has an SSL/TLS manager that allows you to install, renew, and manage SSL certificates. We provide free SSL certificates for all sites and domains.
The basic requirements for hosting a WordPress website include PHP version 7.4 or greater, MySQL version 5.6 or greater or MariaDB version 10.1 or greater, and HTTPS support.
Always back up your website before making updates. Then, you can update WordPress directly from the dashboard. It’s also best to update plugins and themes individually to ensure compatibility.
If your WordPress site is hacked, immediately change all passwords, update all software, and remove any suspicious files. Then, restore from a clean backup if available or seek professional help to clean up the site.
Yes, you can install plugins on your WordPress site from the WordPress dashboard by navigating to "Plugins" and then "Add New." You can search for plugins or upload a plugin ZIP file.
To optimize your WordPress site, use a good caching plugin, optimize images, use a content delivery network (CDN), minimize plugins, and ensure you're on a hosting plan that provides adequate resources, also check our wiki from here, we have many articles and tutorials about that
We accept Credit/Debit Cards, PayPal, Cryptocurrency (Bitcoin, Binance, etc.), Payeer, Perfect Money, and more.